FOA wants to assist you as an owner in getting the help you need.
On this page we have collected some of the most frequent issues owners ask and a guide to help you.
How do I join FOA?
Go to Join FOA and fill out the form. You will need to have your VIN number ready.
If you get a message that your car is already registered, you will need to send an email to info@fiskeroa.com and attach proof of ownership.
I have no access to the FOA Community
When you signed up successfully with FOA, you should have received an invitation email to join our Discourse Forum. It might have ended up in your spam folder, so please check there – and search in your emails for a message coming from notifications@fiskeroa.discoursemail.com
If you still can’t locate the invite, please reach out to info@fiskeroa.com using the email address with which you joined FOA . Ask for the invitation to be re-sent.
How do I pay for membership?
If you signed up for FOA, but didn’t pay for membership, you just have to go to our membership portal on JoinIt.
Once you get to the page, you should NOT click on the login button. You just need to scroll down, select what membership you want, click Join and follow the steps.
Remember, to use the same email address as you used when you joined FOA!
How do I renew my membership?
You will get an email from JoinIt when it’s time to renew your membership.
We do not recommend to renew until you are reminded, as this will alter the membership period.
My car isn’t working properly – please help!
Having a car with problems is frustrating. Our goal is to assist you in getting help.
Most issues with the Fisker Ocean can be fixed by simply bringing the car to ‘deep sleep’ and waking it up again.
To do that, exit the vehicle, open the charge port door and lock the vehicle. Walk away from the car, so the key fob is out of range. Once the blue light in the charge port turns off, usually within just a few minutes, your car is in deep sleep. Enter the car again and check if your problem has been fixed.
If the blue light hasn’t turned off within 5 minutes, come back to it after an hour and check again. If it’s still turned on there are other issues interfering with deep sleep that will need to be solved, which you can find out about by searching the community for “deep sleep”.
If the issue hasn’t been fixed, please go to our FOA Community and search the forum. There is a lot of posts that helps solve issues with the car, and a very active community ready to help you out.
Also check out the Wiki.
If your car still has the issue, it might need a technician to fix it.
We have a list of available technicians in each country; please check it out here.
What is that ‘community’ you talk about?
We have a very active community on the Discourse platform, where there is posts about anything related to Fisker Ocean.
There is DYI guides to help you fix your car.
There is announcements of key fob meetups.
All of our Town Hall recordings are available to members.
In short: This is the place you want to go for any information regarding your Fisker Ocean.
Go to Fisker Community – click here
I’m having issues with Ocean Link Pro
As the new app is being rolled out, we are collecting bug reports and feature requests.
Please do follow the OLP thread on Discourse, to be on top on what is going on with the app. Also, here’s a link to access all posts on OLP in the community.
If you are experiencing any problems using the app, there is a support option in the menu within the app. If you are having problems locating it, you can access it using this link: Click here to access OLP Bug Reports and Feedback form.
If your question wasn’t answered by the list above, you are always welcome to reach out to our volunteer info box team, by sending an email to info@fiskeroa.com.